Business Analyst
Description
Pacific Fund Systems develop & market a suite of products including PAXUS, PAXUS-CONNECT and DataFeed, which provide complete fund accounting, share registration and fund administration functionality, integration with external fund pricing systems and a client web portal solution, along with our optional web hosting solution PAXUS-CLOUD. We are seeking a candidate to fulfil the role of Business Analyst to support our global client base and assist with the ongoing development of the core products. Reporting to the Support Manager, the key role objectives include, but are not limited to, the following:
- Provide detailed support to analyse and respond to any user queries on the operation of the system (as submitted via the online support system). Such queries may relate to any part of the system and investigation and resolution of client queries and potential bugs raised by clients via phone call, email or support website database. Provision of assistance will ultimately require a detailed knowledge of the system, as well as a sound knowledge of core fund accounting and share registration principles.
- Provide end users with direct user training including assistance with converting fund data from legacy systems to PAXUS and assistance with the collation of user requested enhancements to the system.
- Assist and contribute to the ongoing development and testing of PAXUS software upgrades and enhancements.
- Assistance with the preparation of business requirement documents for new software development.
This is predominantly a business relationship-oriented role and is internal and external client facing so the ability to work effectively as part of a geographically dispersed team is essential. There are currently 115+ live sites with approx. 6,500 users and over US$1.5Trn in fund assets being administered.
Qualifications & Experience Required
The role would suit an experienced business analyst and/or part-qualified accountant with comparable experience and the following attributes:
- Excellent excel and mathematical skills for manipulation of large volumes of data and the ability to self-motivate, self-manage and independently organise workflows.
- Ability to solve problems under pressure, preference to work in a small office environment.
- The candidate must have a keen interest in IT and be willing to learn multiple hardware configuration and software applications used in the delivery and maintenance of PAXUS products.
- Candidates must have a keen interest in accounting and be willing to learn all aspects of fund accounting and administration methodologies including, fund, securities and shareholder transactions.
- Candidates must be willing to work flexible hours when urgent issues must be resolved.
Ideally, candidates will have 1-2 years prior experience in similar BA role and /or operationally as a fund administrator in a fund accounting role, experience with PAXUS and/or SQL Query will benefit - however full training will be given to the successful candidate.
Job Location
The job is located in the Isle of Man office, which currently operates a hybrid working model (Monday, Tuesday & Thursday in the office and Wednesday & Friday working from home (WFH is optional).